Delivery Service & Prices
Delivery is only possible to Mainland Britain, Orders placed for delivery outside of this will not be delivered, please telephone for advise on other addresses.

Orders under £100 have a one off fee of £9.99
Order over £100 are delivered free

Delivery Dates
Order before Midday weekdays and we can dispatch your order for next day delivery. If order is placed over bank holidays or weekends then they will be dispatch next working day.

Delivery Addresses
We'll deliver direct to you, to your customer or to site. It's easy to add an alternative delivery address to your account, just fill in delivery address when you´re checking out or go to My Account. All addresses will be saved & available to pick every time you order.

Planning ahead
Do not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings as necessary.

Product Guarantees
If your product has developed a problem within 30 days, please return it to us supplying your proof of purchase and we will resolve the problem with the manufacturers support. Items with 3 year Guarantees Registering your product within 30 days of purchase extends your guarantee for up to 3-Years for power tools or forever for hand tools. The Guarantee Certificate issued during this registration procedure together with your original sales receipt will be required to proceed.
Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and a completed returns form. Certain items are excluded from the guarantee. These include goods that are made to measure, cut or mixed to your requirements. Other excluded items are macerators and water pumps. To return an item you can either: Drop it off at your nearest branch - For more information call our customer service team on 01708 379221.

Faulty Goods
Please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form. Please ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01708 379221 for further advice. If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. Check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right. If there is no warranty or repair service, or if you wish to return a faulty item: Drop it off at your nearest branch or Call us on 01708 379221 to arrange a FREE carrier pick up. Please remember to include your invoice, returns form and ensure that all petrol products are drained of fuel and oil before return. If the item has already been installed, call us on 01708 379221 for further advice.